Privacy Policy

SC Scales Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through our intake forms.

Information We Collect

We may collect the following types of personal information when you submit our contact form or otherwise interact with us:

• Full name
• Email address
• Phone number (including mobile number if provided for SMS communications)
• Business information and messages you submit
• IP address and browser information collected automatically

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule consultations
• To send you SMS messages, including appointment reminders and product/service updates, if you have opted in to receive them
• To send you marketing and promotional communications via email or SMS, where you have consented
• To improve our website and services
• To comply with applicable laws and regulations

SMS Communications

If you opt in to receive SMS messages from SC Scales Agency, we will use your mobile phone number to send you text messages including demo scheduling, appointment reminders, and product or service updates.

• Opt-in: By checking the SMS opt-in checkbox on our contact form, you consent to receive SMS messages from SC Scales Agency.
• Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also contact us directly to be removed from our SMS list.
• Help: Reply HELP to any SMS message for assistance, or contact us at scscales.team@gmail.com or (443) 356-6328.
• Message frequency: Message frequency varies based on your interactions and our communications schedule.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.
• No purchase required: Consent to receive SMS messages is not a condition of any purchase or service.

Sharing of Information

We do not sell or share your email address, phone number, or mobile opt-in data with third parties or affiliates for marketing or promotional purposes.

We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided those parties agree to keep this information confidential. We may also disclose your information if required by law or to protect our rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request deletion of your personal data at any time by contacting us.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.